Case Manager II

Job Title: Case Manager II

Program: Women’s Flexible Housing Subsidy Pool 

Reports to: Deputy Director of Subsidy Services

Status:  Union, Non-Exempt

Hourly Wage: $29.70

Schedule: 9:00 am-5:00 pm, Monday-Friday

Community Forward SF is changing the way women receive homeless services in San Francisco. For over 45 years, we've led the way in innovative, compassionate, community-based care for chronically homeless and disenfranchised individuals—especially women, older adults, and those with severe medical or mental health needs. We operate the city's only 24/7 drop-in center for women experiencing homelessness and provide a full continuum of care, including mental health services, gender-specific recovery programs, medical respite, transitional housing, and permanent supportive housing. Our person-centered model emphasizes dignity, empowerment, and healing, and our staff reflects the communities we serve—many with lived experience of homelessness. We also lead on systems change, having helped create the SF Women's Housing Coalition and advancing gender-focused policy at the local, state, and national levels. Our mission is to help the most vulnerable individuals get off the streets, access comprehensive services, and achieve the stability they need to thrive.

JOB SUMMARY:

Community Forward SF is hiring a Case Manager II for our Women’s Flexible Housing Subsidy Pool.  The program will work with participants who identify as female by providing case management, housing location and coordination services, and an ongoing housing subsidy. 

Case Managers assist participants with all needs related to obtaining and maintaining their housing and progress on their individual goals.  Case Managers provide services to support participants with their mental and physical health, referrals to community resources, benefits connection and support, needs assessments,  Individualized Service Plans, and other wrap-around services as needed. 

ESSENTIAL JOB FUNCTIONS:

• Establish and maintain a caseload of participants, providing services including, but not limited to, advocacy, connection to community resources, benefits support, and crisis intervention. 
• Meet with participants regularly to assist them in developing and executing an Individualized Service Plan that includes timelines for individual goals and objectives.
• Ensure access to resources that help stabilize participants' income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
• Conduct outreach to encourage program usage, especially regarding housing placement through the program’s Housing Specialists.
• Identify participant behaviors that may jeopardize their housing and intervene when necessary to promote housing retention. 
• Advocate and link participants to eviction-prevention resources to help with housing retention. 
• Maintain participant files and associated documentation.
• Assist participants in developing external support systems.
• Adhere to established policies and procedures.
• Ensure that participants are treated with dignity and respect and that their needs are met while participating in the program.  
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco. 
• Training and meeting attendance.
• Other duties as assigned.

BACKGROUND & EXPERIENCE: 

• Bachelor’s (B.A.) degree or equivalent or 4 years of housing-related experience. 
• One year of previous case management experience or equivalent training. 
• Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases.
• Knowledge of and familiarity with the ONE System
• Effective verbal and written communication skills 
• Ability to work both independently and cooperatively

• Ability to effectively de-escalate conflict in a trauma-informed manner
• Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression.
• Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
• Able to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions.
• Ability to write and speak English effectively.
• CPR and first aid certification are required within 90 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual
• Passion for working with at-risk client populations
• Strong self-awareness, cultural humility, and commitment to personal praxis
• Excellent organizational and administrative skills
• Excellent written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods
• 40-Hour Domestic Violence Certification preferred

PHYSICAL REQUIREMENTS: 

• Ability to stand and walk as needed throughout the shift for extended periods of time. 
• Ability to lift up to 50 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time. 
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.