Case Manager II

San Francisco, CA
Full Time
Mid Level



Job Title: CASE MANAGER II

Location: A Woman’s Place, 1049 Howard St.

Reports to: Deputy Director of Women’s Services 

Status:  Non-exempt, Union

Hourly Wage: $29.00/hour

Hours: Monday-Friday, 9am-5pm

 

 Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place for recovery, or calm in the face of domestic violence, we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

 

JOB SUMMARY:

Community Forward SF is hiring a Case Manager II for A Woman's Place, San Francisco's only 24-hour shelter for all women. Case Manager IIs assist our clients with all needs relating to housing, coordinating care to maintain mental and physical health as well as personal safety, and assist in navigating a complex system by providing information, education, and referral services.  

 

ESSENTIAL JOB FUNCTIONS:

  • Ensure that clients are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.  
  • Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco. 
  • Conduct intakes and assessments with a caseload of 25 clients, who are utilizing Department of Homelessness & Housing (HSH) beds at our A Woman’s Place shelter.
  • Assist in orienting clients to program guidelines, schedule, staff & support services.
  • Create and update Individual Service Plans (ISPs) for each client.
  • Meet with clients regularly (weekly or at minimum 1x/mo) to assist them in executing their ISP and track their progress towards achieving individual goals and objectives.
  • Facilitate 1-2 support groups, social events or recreational activities per week.
  • Collection and maintenance of client identification documents, Releases of Information (ROIs), and other housing-related documents.
  • Ensure access to resources that help stabilize clients’ through benefits advocacy, housing, health insurance, medical status, and other needs, including social service systems and other agencies.
  • Provide ongoing support services including, but not limited to, case management, counseling, crisis intervention, intake/assessment, and advocacy.
  • Assist clients with the Housing Referral Status & ensure clients are “document-ready”
  • Conduct regular consultation with Coordinated EntryHousing Navigation Staff.
  • Conduct regular coordination with the Human Services Agency (HSA) to assist clients in obtaining health insurance, food stamps, and other financial or vocational benefits.
  • Escort clients to critical off-site appointments specific to their housing acquisition.
  • Assist clients in developing external support systems.
  • Assist with medication monitoring.
  • Engage with clients about Exit Planning and Discharge Summaries.
  • Maintain client files and associated documentation in the ONE System and in physical charts, in compliance with HIPAA regulations. 
  • Composition and submission of progress notes to supervisor(s) & input into electronic health record systems on a daily and weekly basis. 
  • Coordinate care and consult with teammates, supervisor(s), and outside providers.
  • Adhere to established policies and procedures.
  • Mandatory training and meeting attendance.
  • Other duties as assigned.
 

BACKGROUND & EXPERIENCE: 

  • Bachelor’s (B.A.) degree or equivalent years of work experience.
  • Previous case management experience and/or training. 
  • Comfort with technology including knowledge of Microsoft Office Suite, Google Suite, and city housing databases, including the ONE System.
  • Strong written and oral communication skills
  • Ability to work both independently and cooperatively.
  • Ability to effectively de-escalate conflict
  • Thorough knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
  • Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
  • Ability to write and speak English effectively.
  • CPR and first aid certification required within 90 days of hire.
 

PREFERRED QUALIFICATIONS:

  • Multicultural, multilingual
  • Experience with and passion for working with at-risk client populations
  • Lived experience with homelessness and/or other systems of oppression 
  • Strong self-awareness, cultural humility, and commitment to personal praxis.
  • Good organizational skills
  • Knowledge of San Francisco community resources, including the ONE Coordinated Entry system.
 

PHYSICAL REQUIREMENTS: 

  • Ability to stand and walk as needed throughout the shift for extended periods of time. 
  • Ability to lift up to 50 lbs.
  • Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time. 
  • Finger, hand, and wrist agility.
  • Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
  • Ability to move through buildings commonly including stairs, between buildings, and out in the community.



 

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.








 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*